Performance Optimization

 

Care Coordination

PHI’s care coordination program engages patients, families and caregivers in facilitating the patient’s movement through the continuum of care. The process assures proper patient length of stay and reduces readmissions while ensuring the safe progression of care. Care coordination extends beyond the hospital to include physician practices and emergency services.

Examples of services include:

  • Establishing a state-of-the art care coordination model
  • Conducting a comprehensive assessment of care coordination operations, functions, and performance
  • Providing policies, procedures and triage assistance to assure effective implementation of recommendations
  • Reviewing organizational compliance with regulatory and accreditation requirements

 

Clinical and Operational Performance Improvement

Many PHI professionals are skilled in Lean Six Sigma® process improvement, a methodology that relies on collaborative teams to improve performance by systematically removing waste and inefficiencies*. Enabled by Lean Six Sigma® methodologies and principles, our professionals assess your needs and facilitate the creation of process improvement and continuous change management.

Examples of services include:

  • Confirming the organization’s strategic objectives
  • Identifying system and process drivers of the organization
  • Evaluating alignment of strategic objectives and key process drivers
  • Evaluating current process performance
  • Recommending process improvement and system redesigning opportunities and providing solutions
* Princeton Health International is not affiliated with, sponsored by, or endorsed by Lean Six Sigma® or any of their affiliates or subsidiaries.

 

Environmental Risk Assessment and Management

The healthcare environment can pose complex safety, health, operational and financial risks. PHI helps you identify the full range of risks and solutions including preparedness, mitigation, and recovery to protect patients, physicians, staff, visitors, and the organization overall to minimize the impact of adverse events.

Examples of services include:

  • Assessing security and management planning
  • Conducting a corporate risk readiness assessment
  • Assisting with developing a facility-based risk management program
  • Developing essential policies and procedures including access control, video surveillance,
  • infant and child protection, and personnel security
  • Monitoring trends in claims and clinical risk and providing policy and training solutions
  • Validating  security plans and adjusting security plans after implementation

Emergency Management

  • Designing an emergency management program, including emergency contingencies, using best practices
  • Assessing and reviewing policies and human resources preparedness
  • Assessing security risks and surveying physical plant
  • Assessing professional liability risk
  • Assessing corporate compliance system
  • Designing clinical and operational processes to identify risk universe 
  • Monitoring and implementing policies and procedures, training staff, and tracking and improving performance

 

Materials Management

 stockingEstablishing and maintaining an efficient supply chain is essential in cost management. PHI can help your facility avoid critical oversights in inventory management and control, purchasing, and other aspects of supply chain management.

Examples of services include:

  • Creating the foundation for standardizing products, technologies, and processes
  • Establishing best practices and policies in purchasing, vendor and product selection, group purchasing, and information systems
  • Establishing systems to reduce the cost of materials using case costing and surgical data analysis
  • Controlling inventory and streamlining supply chain management systems

 

Human Resources and Professional Development

 meetingPHI human resource development services help to improve productivity, efficiency, communication, and employee engagement. Projects may begin with an organizational assessment tailored to your needs. The assessment may include a stakeholder analysis, group interviews, or formal organizational diagnostics. PHI gathers multiple perspectives on your current business state and assists in the development of specific strategies that can help achieve your goals.

Examples of services include:

  • Implementing medical staff development plans
  • Implementing cost effective staffing models and productivity tracking systems
  • Implementing performance measurement tools and human resource management systems
  • Implementing employee satisfaction measures and planning for improvements
  • Implementing employee engagement and leadership development, including executive coaching
  • Developing a leadership succession plan
  • Implementing reward and recognition strategies and tools
  • Implementing compensation models and performance incentives
  • Implementing new employee on-boarding curriculum

Nursing Quality

nurseThe responsibilities of the nursing staff go beyond patient care. Nurses need operational, managerial, regulatory, and financial expertise. PHI can work with your nurses to help improve patient outcomes and financial performance. We can help you streamline your systems, assess and train staff and improve performance and teamwork.

Consulting services can help you achieve:

  • Efficient care delivery, effective communication and accurate documentation systems
  • Effective nursing leadership and performance outcomes management
  • Improved patient outcomes
  • Clinical standards necessary for successful accreditation
  • Effective patient fall, infectious disease, and error reduction management
  • Increased staff retention and skilled supervisory staff
  • Increased productivity through more effective organizational structure, practice, and staffing

Operational Policies and Procedures

doctor with patientHighly efficient systems and processes are the cornerstones of clinical and financial performance. PHI recognizes that it takes the continual pursuit of excellence to reach the highest level of process efficiency, patient satisfaction, revenue improvement and expense management. PHI can assist your organization in developing policies and procedures that meet your organization’s unique needs. PHI can provide access to the Princeton HealthCare System policy library and a team of experienced professionals to adapt these policies to your hospital’s needs.

Examples of services include:

  • Providing customized, effective operational policies and procedures for all areas of hospital operations
  • Establishing a process to develop new policies and procedures.
  • Establishing a process to implement ongoing measures of effectiveness
  • Evaluating current processes and recommending process improvement and system redesign
  • Providing staff education, training, and support, and periodic testing of knowledge for the effective use of all policies and procedures 

Patient and Family Satisfaction

cancer center waiting areaExcellent patient experience is critically important to a healthcare organization’s success. Each patient encounter is an opportunity to develop a loyal customer. Our strategies create a culture of promoting excellent care and service everyday. Our performance improvement program systematically reviews patient and family satisfaction, helping your hospital provide the highest level of customer service.

Patient satisfaction services include:

  • Implementing systems for the continuous improvement of operational practices
  • Implementing systems to regularly assess staff, patient and family interactions from preadmission to post discharge
  • Piloting 120-day improvement strategies to test solutions
  • Conducting in-depth analyses of overall patient experience to understand the organization’s customers’ priorities
  • Implementing patient and family satisfaction measurement tools
  • Analyzing existing customer service training programming and developing a plan focused on areas of opportunity based on patient expectations
  • Developing a reward and recognition program for staff
  • Implementing leadership rounding programs