Princeton HealthCare System to Launch Free Transportation Service

Aug 10, 2015
As NJ Transit prepares to discontinue the 655 bus from Princeton to Plainsboro on September 1, Princeton HealthCare System (PHCS) is launching an on-demand taxi service for patients who live within 1/2 mile of the former hospital on Witherspoon Street and have no other means of transportation to the new hospital campus in Plainsboro.

The new service will be available beginning Monday, August 24, 2015.

"Princeton HealthCare System is committed to ensuring that all patients have access to the care they need," said Barry S. Rabner, President and CEO. "During the Certificate of Need process for the new hospital, we made a commitment to provide access to patients who walked to the former hospital and had no other means of transportation. We are continuing to fulfill that commitment by establishing this on-demand taxi service. We will work with the Princeton Health Department and the Princeton Human Services Commission to create awareness among our patients and the community."

Since May 2012, PHCS has spent approximately $225,000 on transportation, including a $65,000-a-year subsidy for the 655 bus as well as services for individuals who qualify for RideProvide and Princeton Crosstown. PHCS offered to continue its annual subsidy of the bus route, but NJ Transit announced it would discontinue the service due to low ridership.

Under the new taxi service, eligible patients who have an appointment at the hospital, the Bristol-Myers Squibb Community Health Center or the Medical Arts Pavilion may call 609-853-6200 to arrange a free door-to-door, round-trip.

Patients should call 24 hours in advance and schedule a pickup time for at least 30 minutes before their appointment time. The first pickup will be at 7:30 a.m. and the last pickup will be at 6 p.m. Monday through Friday. The service will also be available on the two Saturdays each month when the Bristol-Myers Squibb Community Health Center is open.

Bilingual staff members will be available to take calls Monday through Friday, 8 a.m. to 4:30 p.m., and two Saturdays each month from 9 a.m. to 12 noon.

The service is intended for non-emergencies only. Anyone experiencing a medical emergency should call 911.

For more information, click here for a bilingual flyer explaining the service.

About Princeton HealthCare System
Princeton HealthCare System is a comprehensive, integrated healthcare system that strives to anticipate and serve the lifelong needs of central New Jersey residents, including acute care hospital services through University Medical Center of Princeton, behavioral healthcare through Princeton House Behavioral Health, rehabilitation, home care, hospice care, ambulatory surgery, a primary and specialty medical practice, and fitness and wellness services. For more information, visit

Carol Norris-Smith
Vice President, Marketing & Public Affairs