Excellent medical care is based on continuous healing relationships.
Health professionals should provide care and be responsive at all times
(24 hours per day, every day). The delivery of care can occur through
face-to-face visits and telephone contacts and other means as
While the quality of care is uniform, care may be customized according
to patient needs and values. Health professionals have the capability
and responsibility to respond to individual patient choices, preferences
The patient has a significant role in determining the course of his or
her care. Health professionals should be able to accommodate differences
in patient preferences and encourage shared decision making.
Physicians and staff work diligently to fulfill the organization’s
commitment to sharing knowledge and information with patients. Health
professionals should support patients’ access to their own medical,
clinical and other relevant information. Health professionals should
communicate effectively, ensuring that patients have adequate
information to make informed decisions.
Decisions regarding care are evidence-based. Health professionals should
provide care based on the best available scientific standardized
At Princeton HealthCare System, safety is a top priority at all times.
Health professionals should strive to enhance safety by continuously
paying close attention to procedural and operational systems and by
following policies and procedures that help prevent and mitigate errors.
Patients’ needs should be anticipated whenever possible. Health
professionals should do their best to anticipate patient needs through
listening to patients and their representatives and monitoring patient
Health professionals should make efforts to eliminate wasting of resources, patient time, or other valuable commodities.
Cooperation among clinicians is a priority. Health professionals should
actively collaborate and communicate to ensure an appropriate exchange
of information and coordination of care.
Respect and Compassion
Health professionals should deliver care with respect and compassion.